Delivery & returns.

Delivery and collection

Online retail coffee orders include free Royal Mail Tracked 48 delivery, with a Tracked 24 upgrade for £3. Standard wholesale shipments use Royal Mail Tracked 24. The delivery choices and total for your basket are shown at checkout.

Tracked 24 and Tracked 48 are delivery service names, not a promise to dispatch within 24 or 48 hours. Check the dispatch email for tracking. For equipment, mixed baskets or a particular destination, use the options shown at checkout or ask us first.

Click & Collect is from Unit 3G, Coopies Field, Coopies Lane Industrial Estate, Morpeth, NE61 6JT, Monday–Friday, 09:30–14:30. Wait for confirmation that your order is ready before travelling.

Before launch: confirm the normal dispatch window, any order cut-off and excluded destinations, and test address-specific and mixed-basket shipping.

Something wrong with your order?

Contact us with your order number and a description of the problem. Photos can help with damaged goods, but we will not make them a condition of your legal rights. We will work with you to resolve missing, incorrect or faulty items.

Changing your mind

For eligible goods bought online as a consumer, you normally have 14 days after delivery to tell us you want to cancel, then a further 14 days to return the goods. Exceptions can apply under the Consumer Contracts Regulations. We do not treat all coffee as automatically excluded.

Tell us clearly that you want to cancel, with your name, order number and the items involved. Email hello@northsidecoffee.co or use our contact page. You do not have to use a particular form.

For eligible cancellations, the refund includes standard outbound delivery. We can normally wait until goods are returned or you provide evidence of sending them back, whichever is earlier, and must then refund within the applicable 14-day period. Extra delivery upgrades need not be refunded. Handling beyond what is needed to check goods may affect the refund.

Before launch: confirm the return address, who pays change-of-mind return postage, and any product-specific exceptions. No additional return charge is approved by this draft.

Services, subscriptions and trade orders

Booking, subscription and gift-card terms need to be read with the details shown before purchase. Contact us promptly about cancellations or changes. Consumer cancellation rights and business-to-business arrangements can differ; this draft does not replace an existing agreed wholesale arrangement.

Nothing on this page limits rights that cannot lawfully be excluded.