Good questions.
Useful answers.

For online retail coffee orders, standard Royal Mail Tracked 48 delivery is free. You can upgrade to Tracked 24 for £3. Choose the delivery option at checkout.

Yes. Choose Click & Collect at checkout. Collection is from Unit 3G, Coopies Field, Coopies Lane Industrial Estate, Morpeth, Northumberland, NE61 6JT, Monday–Friday, 09:30–14:30. Visit & collection details ↗

Check your order and dispatch emails for updates. If you need a hand, contact us with your order number so we can look into it.

Please contact Northside with your order number and a description of the problem. If an item has arrived damaged, photographs of the item and packaging will help us investigate.

Get in touch as soon as possible with your order number and the correct address. We’ll check what can be changed before the order is dispatched.

Start with the coffee finder. It asks about your brew method and the flavours you enjoy, then suggests coffees from our range. You can also browse by coffee category.

Yes. Retail coffees are available in 250 g and 1 kg options, with whole bean and grind choices shown on the individual product page. Choose whole bean if you have a grinder; otherwise choose the grind that matches your brewer.

Our home brew guides cover espresso, cafetière, filter / V60 and AeroPress. Each gives you a starting recipe and tips for adjusting the cup to your taste.

Yes. Use the Decaf category or caffeine filter on the shop coffee page to explore the current options.

You can buy coffee as a one-off purchase, or choose a monthly subscription on eligible individual coffees. Roaster’s Choice is our monthly option for discovering a rotating selection. Explore subscriptions ↗

Your subscription renews on the same date each month, based on when you signed up.

Roaster’s Choice rotates each month across Espresso Blends, Classic Single Origin and Sweet & Funky coffees. It excludes Decaf and Out of the Ordinary.

Please contact the Northside team with the email address used for your subscription and tell us what you’d like to change. We can help with questions about your next order.

Yes. Our digital gift cards are available in £25, £50, £100, £150 and £200 amounts, with a custom amount option on the purchase page.

Yes. On the gift-card purchase page you can choose the recipient, add a message and select a delivery date. You can also choose a gift card for yourself.

Our current Northside gift-card purchase page states that gift cards never expire. For questions about a card or using it with a particular purchase, contact us.

Use the wholesale shop to browse wholesale coffee, matcha, hot chocolate and tea. If you already have an agreed ordering arrangement with us, continue using it while the new website is being built.

Standard wholesale shipments use Royal Mail Tracked 24. Contact us if you need to discuss a particular delivery or collection.

Yes. Explore commercial equipment, home equipment or trade training and services. Our help videos cover grinder and espresso machine care.