Terms & conditions.
Buying coffee, gifts and services from Northside.
Buying from Northside
This is a proposed summary for the new website. The final terms will identify the legal trader and explain when an order is accepted. Northside Coffee Roasters can be contacted at Unit 3G, Coopies Field, Coopies Lane Industrial Estate, Morpeth, NE61 6JT, or hello@northsidecoffee.co.
Before launch: confirm the legal trader name, VAT details and the order-acceptance process. This draft is not a substitute for the terms currently presented in the live shop.
Products, prices and discount codes
Check your coffee, pack size, grind and quantity before ordering. Current prices and availability come from Northside’s existing Wix store. Your final total, tax treatment and delivery charges are shown before payment.
Discount codes keep their existing eligibility rules, including the products and collections they apply to. A code valid for retail coffee may not apply to wholesale coffee, and vice versa. Check the discount in your basket before paying.
Monthly subscriptions
Subscription purchases use the existing Northside Wix purchase pages. Read the recurring amount, interval and any commitment shown there before confirming. Account access and support links are available from My account.
Contact us about changes to an upcoming subscription order. Cancelling future renewals does not necessarily cancel an order already created. Any statutory cancellation rights still apply.
Training and services
Booking links open the existing Northside calendar. Check the selected service, date, location, price and payment terms before confirming. Contact us if the available times do not suit you or you need to change a booking.
Before launch: confirm the public training address and approve written cancellation, rescheduling and missed-appointment terms. The current booking setup has no cancellation fee enabled; this draft introduces no new fee.
Gift cards
Digital gift cards use the existing Northside gift-card shop. That page currently offers £25, £50, £100, £150 and £200, plus a custom amount, and states that cards never expire. Check the recipient email and delivery date carefully.
Contact Northside before buying if you need a card for a subscription, a booking or a particular product. Those redemption journeys must be confirmed before the new site promises them.
Delivery, cancellations and problems
See Delivery & returns for the proposed delivery and cancellation information. Contact us with your order or booking reference if something goes wrong. Nothing in these terms removes rights that cannot lawfully be excluded.